Privacy Policy

At HollyWOS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mac application and our support services.

1. Information We Collect

1.1 HollyWOS Mac Application

Local Playback Only: HollyWOS is designed for on-set and desktop playback. Control-room visuals, preferences, and profiles remain on your Mac. We do not:

• Upload your playback settings, profiles, or continuity edits to any server
• Record or transmit screen contents from your control-room windows
• Collect analytics about which locations or docks you use
• Require an account or cloud service for playback

Scene titles, callsigns, dossiers, war-map labels, and other continuity text you enter are stored locally on your device (for example in app preferences or profiles you save).

1.2 Support Ticketing System

When you contact us through our support system, we collect the following information:

• Google Account Information: If you sign in with Google (required for ticket creation), we collect your name and email address from your Google account.
• Support Ticket Data: Any information you provide in your support tickets, including subject, messages, and any optional identifiers you choose to provide.
• Technical Information: Ticket ID, creation date, and status for ticket management.

2. How We Use Your Information

2.1 HollyWOS Mac Application

Since HollyWOS runs playback locally, we do not use or access information about your control-room configurations, continuity text, or how you use the app on set or at your desk.

2.2 Support Services

We use the information collected through our support system to:

• Respond to your support requests and provide customer service
• Communicate with you about your support tickets
• Improve our support services
• Resolve technical issues and bugs

3. Data Storage and Security

3.1 HollyWOS Mac Application

Preferences, profiles, and on-screen continuity edits remain on your Mac. No playback or configuration data is stored on our servers for normal app use.

3.2 Support Ticketing System

Support ticket data is stored in a SQLite database on our secure servers. We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted database storage
• Secure server infrastructure
• Access controls and authentication
• Regular security updates

4. Third-Party Services

4.1 Google Sign-In

Our support system uses Google Sign-In for authentication. When you sign in with Google:

• Google's Privacy Policy applies to the authentication process
• We only receive your name and email address
• We do not have access to your Google password
• You can revoke access at any time through your Google account settings

For more information about how Google handles your data, please review Google's Privacy Policy.

4.2 Product Nature

HollyWOS provides cinematic control-room visuals for film, photo, streaming, and desk use. It is not a real security operations product, hacking utility, or training simulator, and it does not connect to external security systems as part of its core playback features.

5. Cookies and Session Data

Our support system uses session cookies to:

• Maintain your login session (for administrators)
• Verify CAPTCHA responses
• Track support ticket conversations

These cookies are essential for the functionality of our support system and do not track your browsing activity outside of our support pages.

6. Data Retention

We retain support ticket data for as long as necessary to:

• Provide support and respond to your inquiries
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Local app data remains under your control on your Mac. You may request deletion of your support ticket data at any time by contacting us through our support system.

7. Your Rights

You have the right to:

• Access: Request a copy of your support ticket data
• Correction: Update or correct your information
• Deletion: Request deletion of your support ticket data
• Objection: Object to certain processing of your data
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us through our support system.

8. Children's Privacy

HollyWOS and our support services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending you an email notification (if you have an account with us)

11. Contact Us